Transformation Led Operational Excellence for P&C Insurer

The client manually processed incoming data from customers and other sources, often in multiple file types that included images. Extracting data from these files was difficult and time-consuming. Simpler automation solutions were insufficient due to the presence of non-standard data, such as footnotes and exceptions.

The insurer sought a fast, efficient, and accurate data extraction and reconciliation system that would eliminate the need for manual labor.

SLK leveraged our Quality Center of Excellence (QCoE) and an integrated AI system to provide a simple solution for data processing. We created a triage portal where the AI would input extracted data in a predefined, standardized format.

To overcome errors caused by unstructured and/or non-standard data in the documents, a human-in-the-loop (HITL) process was implemented to review and correct any data input. This resulted in highly accurate data flows to business workflows, improved governance, and significantly reduced human dependencies.